All inbound calls are screened via conversational voice Ai for case qualifying criteria and then transferred to live agents for intake. This allows agents to go from taking 80% unqualified calls, to 80% qualified calls with high intent. Every Ai agent is customized to our client’s brand and needs.
Our vision at PNC Ai is to continuously innovate and redefine the standards of Customer Service in the legal sector. We’re not just building a product; we’re nurturing a community where technology and human expertise create unparalleled experiences. Thank you for being part of our journey.