About Customer Service Representative (Inbound/Outbound Calls)
The Customer Service Representative will be responsible for handling inbound and outbound calls from customers, providing them with exceptional customer service and resolving their inquiries, complaints, and issues in a timely and professional manner. The successful candidate will be able to communicate effectively, build rapport with customers, and provide accurate and up-to-date information about products and services.
Key Responsibilities:
- Answering inbound calls from customers and addressing their inquiries, complaints
- Outbound calls for surveys, lead generation, event invitations, and/or sales
- Inbound calls to resolve customer queries or close lead/sales
- Data entry to update customer relationship management (CRM) software
- Create reports using Microsoft Office and Google Drive
- Meet service level agreements set forth
- Perform other duties as assigned
Job Qualifications
- With 1-2 years of BPO Experience (Inbound and Outbound calls)
- Willing to start asap
- Excellent English communication skills
- Must have an internet at home with a minimum speed of at least 15 Mbps
- Typing Speed: at least 40WPM
- Ability to work under pressure
- Ability to multitask, prioritize and manage time efficiently
- Customer orientation and ability to adapt and respond to different types of personalities
- Intelligent
- Can work Graveyard/Mid/Morning shift
- TEMPORARY WORK FROM HOME
We will provide all the equipment needed for the job.
Applying as
Customer Service Representative (Inbound/Outbound Calls)
Manila, Philippines - Full Time