ABOUT THE ROLE
Handle inbound and outbound calls with prospective clients seeking legal assistance. Build rapport, gather client information, qualify leads, manage expectations, and guide qualified prospects through the intake process, including completing and signing required claim or representation documents.
Key Responsibilities:
- Handle inbound and outbound calls professionally
- Qualify leads and gather accurate client information
- Build rapport and provide excellent client service
- Guide qualified clients through the intake and signing process
- Handle questions, concerns, and objections professionally
- Manage client expectations and provide accurate information
- Follow up with leads and incomplete intakes
- Maintain accurate CRM records and reports
- Meet assigned call, conversion, quality, and intake targets
Job Qualifications
- 1–2 years of BPO experience, preferably in a voice account
- Experience in customer service, sales, lead generation, appointment setting, or legal intake is an advantage
- Excellent English verbal and written communication skills
- Strong rapport-building, persuasion, objection-handling, and closing skills
- Ability to manage client expectations and handle sensitive conversations professionally
- Strong multitasking, time management, and problem-solving skills
- Proficient in CRM systems, Microsoft Office, and Google Drive
- Minimum typing speed of 40 WPM
- Minimum internet speed of 25 Mbps
- Quiet and professional work-from-home environment
- Willingness to work Graveyard, Mid, or Morning shifts, depending on business requirements
- Legal intake experience is an advantage but not required.
We welcome qualified applicants based on their skills, experience, and ability to perform the role.
Applying as
Customer Service Representative (Inbound/Outbound Calls)
Manila, Philippines - Full Time